Gadget Cover Reviews

Really excellent customer service from Gadget Cover, resolved my query within 24hrs! Been with them now for 4+ years and can't fault them - always really competitive prices and easy to deal with. Thank you!

Beth was very engaging, sorted out everything, kept me informed at every stage. We'll done Beth on behalf of Gadget Cover?

Very quick service

Answered all my questions quickly and professionally

Renewed my policy in less than 10 minutes, fast and effective service by Kelly.

I have recieved another reply stating that they said the method that was discussed to be used to obtain my imei number was not possible but I have a recording of our conversation with one of your colleagues. A female colleague to just help you locate your recordings. No method was discussed all damages to phone was provided yet I was reassured this would of not been a problem I have been given false information constantly and you still cannot understand my complaint I was told my phone will be fixed with no warranty for the repair but the imei number can be obtained numerous of ways.

Logically speaking how do police locate stolen phones or figure out whether a phone is stolen especially where there is no one to find to unlock a device on top of that your colleagues should know your process and to ill inform me is another issue.

But the real issue is that you clearly trying everything possible to reword my complaint deal with my issue please I've had enough you want me to try remove a password of a phone where I cannot even use the screen ? it's a joke.

2 months and I had to take out a new contract if you stated that to me in the beginning I would of never sent my phone I would never pay for the delivery of my item no the up front cost to repair my phone.

I don't know how you went from 1 star to 3.8 stars on trustpilot in a short moment of time whether it's forced on your customers or paid for or self made review I don't know I ain't happy and you should try dealing with the issue instead of directing me elsewhere.

This itself is evidence of poor customer service you have a one reply complaints team that don't listen to responses which is terrible ?.

Wow what has happened if this is the case I want my 2 years of cover returned to me I also have images of my phone before sending it over so if its damaged any more than what it was then I also expect compensation also the fact that I have had to buy a new phone even though I had insurance is the nail on the coffin.

Let's think this out for a second I talk to the Ombudsman I send them my interactions with your company and also post it on social media and make my friends family and business contacts know of my experience with your company. Will that help you improve the only way you can improve is to take responsibility for your actions and stop attempting to reword my complaint it is dam right rude.

The only advice I give anyone is that there are way more credible companies out there that fix there phones in house and have all the knowledge needed to answer your questions correctly without casing distress or financial loss there are companies out there that keep to there word and deliver service above and beyond because they genuinely care. However this company is just a whole big bag of excuses that colleague havr inconsistent information due to lack of training and due to this I am suffering not fair at all.

As I stated if you listened to all my correspondence with your team you would be able to hear me state clearly that I am not able to remove the password due to not being able to use the screen. (Is this really what I have to explain).

The response I recieved today shows the lack of care or even understanding.

I wish everyone thinks before choosing gadget-cover.

From your Informing and Protector
A

No comment hope everyone has a nice day

This has been the best chat exprience that i have had. No silly questions and they got the issue sorted right away. Highly rated

Worst company ever! Had a policy for 3 years with them but try to make a claim for anything and they will use every excuse in the book to not repair!

My phone was stolen and I was hoping for a quick replacement from this insurance. Every thing has been slow. Slow to check docs, I sped it up by ringing them but they then tried to overcharge my excess payment, then couldn't take payment over the phone, then took an hour to email me a link that didn't work. Office closes at 5pm on Friday and remain closed over the weekend causing further delays. All very frustrating to be honest. Would not recommend if you are relying on them for a quick replacement.

Sara was able to help me identify my policy details in order for me to make a claim, and directed me towards the claim process.
Helpful from start to finish. Great service.

Gadget Cover were amazing in their process of Apple Watch claim. I made a claim and within 7 days the money for the watch was in my account. Throughout the process the team made sure that communications were made, so I knew where I was in the claim. Once I received the funds and I bought new watch it was so easy to phone the team and make the changes with the team! Highly Recommend.

Good service and good support very easy to claim for all i have to claim and claim to in 3 days thanks gadget cover

Can’t say a bad word about them. The whole process was pretty simple & quick. Good communication with insurance company, great service from MMI (company that is doing the actual repair). I asked them for a quick turnaround as I’m going abroad and they’ve managed to inspect, authorise, repair & return the phone within 3 days! I can recommend this company to anyone based on my experience and in my opinion most of the bad reviews are from people that are buying insurance & on the next day they’re trying to make a claim

Doggy company, website won’t let me log in to obtain my information or make a claim and I can never get through to anyone on the phone!!!! Very upset about this company